Returns & Exchanges

At Innovist, we stand by the science and efficacy of our products; however, if you are not completely satisfied with your purchase, we offer a hassle-free 15-day return policy for unused and unopened items. Our goal is to ensure your skincare journey is as seamless as your results.

1

Initiate Request

Log into your Innovist account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

2

Pack with Care

Place the unused products in their original packaging, ensuring all seals are intact and including the original invoice to avoid processing delays.

3

Schedule Pickup

Once your request is approved, our courier partner will arrive within 48-72 hours to collect the package from your registered address.

4

Receive Refund

After our quality control team inspects the returned items, your refund will be credited back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing